Refund Policy

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Last Updated: May 2026

1. Overview

At OneInbox, we provide a custom setup and configuration service. Because each order requires manual work, technical configuration, and personalized implementation, our refund policy differs from traditional software subscriptions.

2. Before Setup Begins

Customers may request a full refund if the setup process has not yet started and no configuration work has been performed.

3. After Setup Work Has Started

Once setup work has begun, refunds are generally not available because technical resources, configuration time, and implementation work have already been allocated to your order.

4. Completed Setups

Once the OneInbox setup has been successfully completed and delivered, the service is considered fulfilled and is no longer eligible for a refund.

5. Exceptions

We may issue a refund or partial refund at our sole discretion if:

  • We are unable to complete the setup.
  • The service cannot be delivered due to a technical limitation on our side.
  • A duplicate payment was made.
  • An accidental billing error occurred.

6. Domain Registration Fees

Any third-party domain registration fees are non-refundable once the domain has been purchased and registered.

7. Customer Delays

Refunds will not be issued for delays caused by missing information, lack of access, unavailable DNS credentials, domain ownership issues, or lack of customer response during onboarding.

8. Service Scope

Customers are responsible for reviewing the service description before purchase.

OneInbox is:

  • Receiving and forwarding only
  • Not Google Workspace
  • Not business email hosting
  • Not an email sending service
  • Not SMTP infrastructure

Requests based on misunderstandings of the service scope are not eligible for refunds once implementation has started.

9. Chargebacks

Customers agree to contact OneInbox support before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication.

10. Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on the payment provider and banking institution.

11. Contact Support

For refund requests or billing questions, contact:

support@tryoneinbox.com